Terms and Conditions

These terms and conditions govern your relationship with Tablet Academy Shop, a trading name of Tablet Academy Ltd as of 08th January 2016

Please read these conditions carefully before using Tablet Academy Shop.

All orders for Goods or Services accepted by us will be subject to the following terms and conditions which will form part of and will govern the contract of sale. No variation to these terms will be accepted unless agreed in writing by an authorised person of Tablet Academy Shop.



1.1 “Goods” is defined as any items and/or services provided by the company as ordered by the client.

1.2 “Company” or “We” is defined as Tablet Academy Shop.

1.3 “Client” or “You” is defined as the person, school or company placing an order with Tablet Academy Shop.

1.4 “Normal Working Day” is defined as 9am to 5pm Monday to Friday, excluding Bank or other Public holidays.


2.1 When you place an order for Goods, this will be regarded as an offer by you to purchase the Goods subject to these terms and conditions.

2.2 All Goods are subject to availability.

2.3 On placing an order you will be sent an Order Confirmation once we have confirmed availability of the Goods and verified your payment details. We reserve the right to obtain validation of your payment details before providing you with any Goods.

2.4 The Order Confirmation will be a binding contract unless there is an unacceptable discrepancy between the Goods that you ordered and those detailed in the Order Confirmation. You should notify us as soon as you become aware of any discrepancy.

2.5 If we cannot supply the Goods ordered, we reserve the right to offer alternative Goods. Any such changes will be detailed in the Order Confirmation. In such cases, if you do not wish to accept the alternative Goods offered you may cancel the Order and request a refund of any money paid to us in respect of that Order, including carriage charges.

2.6 We make every effort to supply the Goods as advertised but reserve the right to supply the Goods subject to minor variations in actual dimensions and specifications where these are changed by the manufacturer. Any such minor variation will not give you the right to cancel or rescind any Order of Contract made with us. Images of Goods are provided for illustrative purposes only and the actual Goods you receive may differ from the image displayed on our website.

2.7 When you place an Order, you are undertaking to us that:

(a) All details you provide to us for the purpose of purchasing Goods are correct, and

(b) You are authorised to use the credit or debit card details provided at the point of purchase and that there are sufficient funds or credit facilities to cover the cost of the Goods.


3.1 The price you pay is the price displayed on the website at the time we receive the order, apart from Online price errors. (See clause 8.2)

3.2 We reserve the right to vary our prices from time to time.

3.3 All prices are quoted in UK Pound Sterling (£) and are inclusive of VAT.

3.4 We accept payment from most of the major debit/credit cards and PayPal.

3.5 When you submit an order you will be notified of any additional costs including shipping and handling or insurance.

3.6 Payment is due prior to shipment unless you have been approved for credit. Our standard credit terms require payment within 30 days from the date of the invoice except in the case of transactions where we have agreed, in writing, different terms.

3.7 If you fail to make a payment due to us by the due date, then interest will be charged on the overdue amount at the rate of 5% above the base rate of Barclays Bank PLC. Such interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount.


4.1 You can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Goods.

4.2 To cancel Goods, you can contact us via the ‘Contact Us’ section of our website, or by calling us on 01952 567450. Please have your order reference number and delivery details to hand.

4.3 The Goods must be unopened, with the manufacturer’s seals intact and in perfect re-saleable condition. You can examine the Goods as you would in a shop but you must not have used them.

4.4 We may withhold reimbursement until we have received the returned Goods or you have supplied evidence of having sent back the Goods.

4.5 You will have to bear the direct costs of returning these Goods. You may be liable if the value of the Goods returned diminishes due to the handling.

4.6 The right of cancellation does not apply to:

(a) The supply of Goods made to your specifications or clearly personalized.

(b) The supply of digital content (including apps, software etc.) which is not supplied on a tangible medium (e.g. a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.


5.1 We deliver to most UK postcodes direct from our suppliers. If the delivery address is in the Scottish Islands, Channel Islands, Isle of Man or Northern Ireland please contact us directly to arrange for shipping.

5.2 Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver Goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors.

5.3 If we are unable to deliver the Goods within 30 days of the estimated delivery date, you will be entitled to cancel the Order and require any monies paid to us in respect of that order to be cancelled. To cancel and order please refer to clause 4.

5.4 Delivery is deemed to have taken place when the Goods are delivered to your nominated address, at which point the risks of loss, breakage and all damage and all other risks shall be passed on to you.

5.5. You are required to be able to accept the Goods when they are ready for delivery within Normal Working hours.

5.6 Ownership of the Goods shall not pass to you until we have received in full all sums due in respect of the Goods and all other sums which become due to us from you on any account.

5.7 Until ownership of the Goods has passed to you, you must:

(a) Hold the Goods on a fiduciary basis as our bailee;

(b) Store the Goods (at no cost to us) separately from all other goods of yours or any third party in such a way that they remain readily identifiable as our property.

5.8 In the event that you have failed to make full payment for Goods by the due date, then as long as monies remain outstanding, we reserve the right to enter your premises at your expense and recover all Goods which remain our property.


6.1 In the unlikely event that you receive faulty or damaged Goods, please refer to clause 7 of these terms and conditions.

6.2 If you need to return Goods to us for whatever reason, please contact us via the ‘Contact Us’ section of our website, or by calling us on 01952 567450. We cannot refund your purchase if you fail to produce any proof of purchase or if the Goods were a special order to your specification.

6.3 We shall at our option repair* or replace any defective Goods, and only if a repair or replacement is not possible would we at our discretion refund the price of such defective Goods plus the delivery costs paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us). In all cases we reserve the right to inspect the Goods and verify the fault.

6.4 Refunds take 3-5 Normal Working Days to be credited.

6.5 We may make a deduction from the refund for any loss in value of the Goods if the loss is a result of any unnecessary handling by you.

6.6 If, following the testing process the defective Goods are found to be in good working order without defect, we will return the Goods to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with replacement Goods before the completion of the testing process, you will be liable to pay for these Goods.

6.7 If Goods become faulty more than 30 days after delivery then you are advised to contact the manufacturer and use their warranty procedure. Unless otherwise stated in the manufacturer’s documentation, all Goods carry a manufacturer’s warranty.

* Repairs will be carried out by the manufacturer’s own service teams to ensure your Goods are repaired by skilled and qualified engineers.


7.1 If the Goods are found to be defective at any time within the first 30 days from delivery then please contact us immediately when you become aware of the defect. Different manufacturers have different policies for dealing with Goods, which are deemed to be ‘dead on arrival’ meaning that the Goods are found to be faulty either on delivery or shortly afterwards. You will therefore be advised of the relevant manufacturer’s return policy. In the event that the manufacturer’s returns policy applies we will not charge you for the collection of the defective goods. It is your responsibility to package and secure the Goods prior to collection to prevent damage during their return to us.

7.2 If it is evident that the defect has arisen because you have failed to follow Tablet Academy Shop or the manufacturer’s instructions as to storage, installation, commissioning, use or maintenance of the Goods, or if you have altered the Goods without the written consent of Tablet Academy Shop then we reserve the right to refuse a repair, replacement or refund.

7.3 You should note that we adhere to individual manufacturers’ guidelines in respect of acceptable deviation of quality of certain items. Therefore, we reserve the right not to accept goods considered by you to be defective if the error or fault is within the manufacturer’s accepted manufacturing tolerances.


8.1 While we try to offer reliable data, we cannot promise that catalogue content will always be accurate and up-to-date, and you agree that you will not hold us responsible for inaccuracies in our catalogue.

8.2 If we discover an error in the price of goods ordered, we will inform you as soon as possible and provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods, you will receive a full refund.


9.1 The Company (including our parent, subsidiaries, affiliates, directors, agents and employees) will not be responsible for:

(a) Losses that were not caused by any breach on our part or

(b) Any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or

(c) Any indirect or consequential losses that were not foreseeable to both the Company and the Client when the contract for the sale of products by us was formed.

9.2 Nothing in these terms and conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

9.3 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time.

9.4 This clause 9 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

9.5 If we are found to be liable, our liability to you or to any third party is limited to the greater of:

(a) Any amounts due up to the price the item sold for and its original packaging costs.

(b) The amount of fees in dispute not to exceed the total fees which you paid us in the 12 months prior to the action giving rise to the liability, or

(c) £100.


10.1 The Company will not be liable to you or be deemed to be in breach of contract by reason of any delay in performing or any failure to perform any of our obligations in respect of the Goods, if the delay or failure was due to any cause beyond our reasonable control. The following shall be regarded as causes beyond our reasonable control: Act of God, accident, explosion, flood, fire; war, threat of war, sabotage, insurrection, civil disturbance; acts, restrictions, regulations, bye-laws or measures of any kind on the part of the government, parliamentary or local authority; strikes, lock-outs or other industrial actions or trade disputes (whether involving our employees or of a third party); difficulty in obtaining materials, labour or machinery; and power failure or breakdown in machinery.

10.2 Our obligations under these terms are suspended for the period that such an event continues and the Company will have an extension of time to perform these obligations for the duration of that period. Either of us may decide to terminate the order in which case we will return any prepayments that the Client has made in full.


11.1 Our site registration and order form requires you to give us contact information (such as name, email and postal address), unique identifiers (such as username and password), demographic information (such as postcode), and financial information (such as account reference and transaction values). This data is securely stored for use in all our marketing communications and analysis databases.

11.2 You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.


12.1 Trade names and marks (other than ours) are not always indications of the actual manufacturer of a particular product and may rather be indicative of general use systems and machines associated with such products.

12.2 The Company, our suppliers and the manufacturers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.


13.1 The Company reserves the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

13.2 If you are not a consumer, you confirm that you have the authority to bind any business on whose behalf you use this website.

13.3 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password. Information that you provide on this website must be accurate and complete. All Password details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated strictly confidential at all times. In the event that you have any concerns regarding your password details or become aware of any misuse then you must inform us immediately. (See Contact Us for more information and full contact details).

13.4 If any part of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the terms and shall not affect the validity and enforceability of any of the remaining provisions of the terms.

13.5 Communications shall be deemed to have been received:

(a) If sent by pre-paid first-class post, two Normal Working Days after posting; or

(b) If by email on a Normal Working Day prior to 4:00pm, at the time of transmission and otherwise on the next working day.

13.6 Our failure to act with respect to a breach by you or others does not waive our rights to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of these Terms and Conditions.

13.7 You will compensate us in full (and our officers, directors, agents, subsidiaries, joint ventures and employees) for any losses or costs, including reasonable legal fees, we incur arising out of any breach of contract by you of these terms and conditions.

13.8 Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

13.9 The contract between us shall be governed by the laws of England. Any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

13.10 Tablet Academy Shop is operated by Tablet Academy Limited, a company registered in England with registration number 0824411, VAT number GB154 3110 50 and trading office at:


Tablet Academy Ltd.

The Innovation Centre,

Telford Park School,




If you wish to ask a question then please call us on 01952 567450. Alternatively, you can email us on shop.ta.education or write to us on the address given above.